Prompt Assistance
Contact us promptly upon delivery if you receive a damaged, defective, or incorrect product.
48-Hour Initiation
Approved refunds are initiated within 48 hours of verification to your original payment mode.
Customer Focused
Dedicated support to ensure complete satisfaction with every dry fruit order.
NUTFLIX Return & Refund Policy
Customer satisfaction is important to us.
• If you receive a damaged, defective, incorrect or materially unsatisfactory product, please contact NUTFLIX promptly after delivery.
• Eligible products should be returned in their original packaging, as far as reasonably possible.
• After receiving and verifying the returned material, the approved refund will be initiated within 48 hours.
• Refunds will normally be made through the original mode of payment. Any applicable bank or payment-gateway processing time may be additional.
• Products that have been substantially consumed, altered or damaged after delivery may not be eligible for return or refund.
1. How to Request a Return / Refund
To report an issue with your order:
2. Eligibility Criteria
- Products that arrived defective, tampered, or damaged during transit.
- Incorrect items delivered (wrong variant or quantity).
- Items must be in their original packaging as far as reasonably possible.
- Items substantially consumed or modified after delivery are non-returnable.
3. Refund Mode & Timelines
Approved refunds are initiated within 48 hours to the original mode of payment (UPI, Credit/Debit Card, Net Banking, or direct bank transfer for COD). Additional processing time may depend on your issuing bank or payment gateway.
Returns & Refund Assistance
Please reach out to our customer care desk for any return or refund support: